At Cholo Pahar, we aim to provide a transparent and fair booking experience for both travelers and homestay owners.
1. Refund Eligibility
Refund eligibility depends on:
- Cancellation timing.
- Host cancellation.
- Property unavailability.
- Technical or payment-related issues.
2. Guest-Initiated Cancellations
Refund amounts shall be processed according to the applicable Cancellation Policy.
3. Host-Initiated Cancellations
If a confirmed booking is cancelled by the host:
- Guests shall receive a full refund.
- Refunds will be processed to the original payment method.
5. Failed Transactions
In case payment is deducted but booking is not confirmed:
- Refunds are generally processed within 5–10 business days.
6. Refund Processing Time
Approved refunds are generally processed within:
- 5 to 10 business days.
- Depending on the customer's bank or payment provider.
7. Non-Refundable Situations
Refunds may not be granted for:
- No-show bookings.
- Early check-outs.
- Violation of property rules.
- False complaints or fraudulent claims.
8. Contact Us
For refund-related concerns: