FAQ Help Centre
Browse our detailed guides for answers to common booking, cancellation, and payment queries in the mountains.
Booking help
Cancellation help
Payment help
Contact Channels
Phone Line
Direct calling coming soon for premium hosts.
Coming soonSafety First
Guidelines and resources to ensure you stay safe, warm, and conscious of fragile Himalayan ecosystems.
Travel Tips
- Share detailed itinerary with relatives.
- Keep physical copies of your identity documents.
- Acclimatise properly — go slow above 2,500m.
- Hire certified local guides for trekking routes.
Mountain Emergency
- 112 — All-India Emergency
- 108 — Ambulance Care
- 1363 — Tourist Support Helpline
- WhatsApp Care: Open Chat
Cancel Rules
Transparent conditions for cancellations and token refunds, protecting both guests and hosts.
Token Refunds
Cancel 7+ days before check-in to receive a 100% token refund. 3-7 days grants a 50% refund, while cancellations under 72 hours are non-refundable.
Host Cancellation
If your host cancels, you get a 100% refund immediately and priority placement at a nearby stay. We enforce high hosting standards.
Report an issue
Encountered incorrect details, pricing issues, or had an unsatisfactory stay? File a report directly. Our safety team acts on feedback within 24 hours.